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Site Information

FAQ


  • FAQ:
     
    Q. What is the status of my custom sneaker order?
    A. Please send an email to us and we will respond as quickly as possible.
    However in general the easy answer is Your kicks arent done yet. This is
    because there are really only 2 status for custom sneakers: completed or not
    done. Please wait the entire 4-5 week wait time before inquiring if you can and trust our process! If they are done we will gladly give you your estimated shipping date! :)
     
    Q. Are your sneakers 100% Authentic?
    A. ABSOLUTELY! Never would we ever sell or customize fakes. 
     
    Q. Is the shoe included in the price? Or do I have to send in my own shoe?
    A. ALL listings include the base shoe needed to produce the final custom piece
    shown. Simply, If the listing lets you select your shoe size, it includes the
    base shoe.
     
    Q. What if I want to order something not offered?
    A. Our artist is massivly talented and has created for many celebrities and
    others of note. He can surely create almost anything for you. If the design you
    want is not already listed on the site, you must send a conversation to us and
    request a 1 of 1 commission. we will discuss your ideas and then give you the
    details needed to procced. Have your budget in mind already!
     
    Q. I saw a custom shoe you did a while ago and want the same thing done, but I
    dont see it on the site. Can you do that design again?
    A. Sure can. Unless the item specifically says "Never to be recreated"
     
    Q. I saw a custom someone else did and I want the same thing done. Can you help
    me?
    A. Our artist will never duplicate but he will help you come up with something
    that willl work for you.
     
    Q. I just want some dirty breds or just the midsole painted on my kicks. Can
    you help me?
    A. Sure send an email our way and les discuss it.
     
    Q. How long until I receive my custom shoes?
    A. Current Wait List is 1.5-2 Months , if a backlog occurs you will be
    notified and given your new shipping time frame.
     
    Q. How durable are your custom kicks? Is there some sort of guarantee?
    A. Wearable art has its limits, just like hanging works of art. My custom kicks
    are intended for light everyday, casual wear, not rough athletic wear. DONT HOOP
    IN EM! With proper care custom kicks can last indefinitely. My customs use water
    proof and flexible leather paints from Angelus Direct and various other airbrush
    paints. they are finished with protective varnishes and will resist light wear.
    However scraping or rough wear will inevitably break down clear coats and
    compromise the art. Even dyed soles will wear down eventually to reveal the
  • original sole color, rubber is non-absorbent, it is not a sponge or a fabric,
    rubber is non-porous and it is tinted on the surface when dyed. not throughout
    like a piece of cloth being dyed. The sides of your dyed soles will last
    indefinitely, and with care so will the bottoms. Keep in mind the larger of a
    person you are, the more care is needed when walking on concrete and rough
    surfaces, your soles will wear down faster due to gravity and physics. Wear with
    care! Protect your investment so our product can continue to elevate your
    footwear lifestlye.
     
    Q. Can I pay extra to speed up my custom sneaker order?
    A. Sure you can pay 2 times the list price for expedited completion. Why?
    Because you are asking to cut a whole bunch of people who are waiting in a paid
    line and at least 1 or 2 people are going to be affected by our artist skipping
    to your order. The Additional price is just about enough to cover some damage
    control.
     
    Q. What shipping method do you use?
    A. I ship USPS Priority with signature confirmation on any order over $200. All
    orders have tracking, and all orders over $300 will include extra insurance.
     
    Q. Why was my order refunded?
    A. I have my reasons. I reserve the right to cancel any order that smells fishy.
     
    Q. I was refunded and paid with a card, but I do not see my money, where is it?
    A. Ask Paypal.
     
    Q. Do you have a customer service number?
    A. Not currently, one is being st up in our new studio which is currently being
    renovated. Please email for all inquiries.
     
    Q. Im in Germany, can I still order?
    A. Of course! We deliver as quickly as possible anywhere a plane will go! Have
    no fear.
     
    Q. What do I do if I read everything so far and still dont see the answer to my
    question?
    A. Send your specific question in an email and we will gladly
    assist you! :)